Who we are

This web-site is owned and operated by TheFootNurse. Our website address is: http://www.thefootnurse.co.uk.

Our approach to privacy

We know that everyone says security and privacy is important to them. We personally feel strongly about these things and believe it is especially important for our type of business.

We manage our own use of the Internet to maximise our privacy and don’t like many of the intrusive things some companies do. But anyone can say this, so here’s what we’re doing in concrete terms:

  • We have written this privacy policy with care and made sure it’s all true. This might be a surprising statement, but some web-sites just use a standard policy and do not check they are following it.
  • We minimise the information we collect and store. Our clients come to us and stay with us because we provide good foot care and more, not because we bombard them with advertising.
  • We have provided a simple short, clear English summary as well as the full policy because we know that all long policies are impossible to check.
  • We welcome hearing from you if you have suggestions so that we can put more action behind these words.

Summary of Privacy Policy

This is provided for ease of reading, but is not a substitute for the full policy below.

  1. We only collect personally identifiable information about you if you fill out our contact form. We only use it for responding to you and we delete it from the Web-site quickly afterwards.
  2. We use a couple of types of cookies – the first is so we know that we’ve shown you our cookie notice. The second are cookies from Google so that we can use Google Anayltics. When we do this, we never provide Google (or anyone else) with your personal data or a way to identify you.
  3. It’s possible we may want to give you extra features on this site or use services ourselves in future which have an impact on privacy. If we do this this, we will publish a clear explanation of what we’re changing and why and your options. We will NOT just say there’s a new policy and bury the changes within it.

Our Full Privacy Policy

What personal data we collect and why we collect it

Contact forms

If you complete the contact form on our web-site, we will store the information you provide (i.e. name, email address and/or telephone number) on our servers in order to be able to respond to your request. We regularly clear out this data from our web-site servers so that it is not held for longer than one month.


We use a cookie to record your choice of whether you have read and accepted or rejected our cookie policy.

We use Google Analytics so that we can see, for example, how people find our web-site and what pages they visit most. This is so we can improve our site for you and us.

We have turned on an optional feature with Google to protect your privacy. This is called IP-masking which means that your computer’s unique address is NOT recorded by Google (only a part of it is).

We do NOT use any of Google’s other cookies for things like advertising (so you won’t see adverts for TheFootNurse popping up everywhere).

Connections to other Web-sites and services

We use some facilities which connect to other Web-sites and apps you may have. For example, you can choose to share information from our Web-site to social media sites such as Facebook. If you do this and you’re logged in to those other sites, they will receive information about your use of our Web-site. We do NOT share anything personally identifiable about you (but they will already know who you are if you are logged in to their site and/or app).

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically.

The cookies we set (see above) on your device are kept for one year which we hope is a reasonable balance between so that you do not have to keep accepting our privacy policy. You can delete cookies from your devices yourself at any time. This link (from another Web-site not under our control) explains how you can do this or you can use a Web search engine to get advice.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

It is worth noting that unless you have filled out a contact form on our Web-site, we will not have any personal data about you.

You have these rights also if you are a client who has provided us with personal data as part of your treatment, but this is NOT stored on our Web-site.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

We store the minimum information required to operate this web-site on our servers. We do NOT store other personal data collected from clients or prospective clients from other sources (e.g. when you fill in a consent form or provide your address to us).

We use a range of security software software and procedures to protect the minimal information we do hold on our Web-site. We do not disclose the full details of these but they include expected measures such as monitored firewalls, monitoring of attempted attacks and effective procedures for quickly improving and changing security measures when needed.

We automatically update our Web-site software to ensure that when any security flaws are found, these are removed as quickly as possible.

Our security measures have been put in place and are monitored and reviewed by a suitably qualified and experienced person.

What data breach procedures we have in place

We do NOT hold your personal information on our Web-site computer servers. If you use our Contact Us form to contact us, your details will be briefly held on the server while this request is processed.

We use several different types of security software on our site to protect against and monitor for any potential data breaches.

We will notify any affected users of our site as soon as reasonably practical should a data breach be suspected or confirmed. We will also notify the Information Commissioner where necessary.

What third parties we receive data from

Google Analytics provides us with information about visitors to our Web-site. Some of this is information collected during your use of our Web-site (for example which pages you look at and whether you’ve been here before).

They also provide us with other information such as where visitors to our site have come from. That is, did they search for something or type in our address.

What automated decision making and/or profiling we do with user data

We don’t do any of this.